Covid Policy

Worry-free booking with Viatu’s Covid-Policy

Covid-19 has changed the way we travel, and we are still living in a period of uncertainty. However, these challenges have not diminished our desire to explore the natural beauty of our planet and connect with different cultures across the globe.

Beyond advocating conscious travel, at Viatu, we also understand how important it is to travel with confidence and to be flexible in case of last-minute changes. That is why we have launched our Super Flexible Cancellation Policy. We want you to plan and book your dream sustainable adventure with confidence, regardless of how uncertain the future could be.

How the Viatu Super Flexible Travel Policy works

To allow you to travel with confidence, we are constantly making sure that the trips we offer to you are as flexible as possible. For every itinerary and hotel that is labelled as ‘super flexible’, you will be able to cancel your trip with no cancellation fee as long as it happens within 48 hours of your booked arrival date.

This is how it works:

  • Plan and book your dream sustainable adventure
  • If any coronavirus restriction is preventing you from travelling, you can cancel your trip until 48 hours before travel, and get a 100% refund
  • Rebooking is recommended, and possible with no additional fee
  • You only need to notify us and send proof of your impossibility to travel because of Covid-19

In order to fully benefit from our Super Flexible Cancellation Policy, you need to book itineraries that are labelled as ‘super flexible’.

Please note that although some itineraries might not be labelled as ‘super flexible’, you might still benefit from our Super Flexible Cancellation Policy with a few of your chosen accommodations. Please have a look at our Standard T&Cs to ensure that you understand the cancellation policy of your itinerary.

If you have booked a non-super flexible itinerary and you are facing travel restrictions, please communicate it to us as soon as possible, and we will try to refund you as much as we can. On the other hand, if you decide to postpone instead of cancelling, most of the time you will not be charged any additional fees.

Further Information

At Viatu we are constantly monitoring travel restrictions among countries. You can have a look at our Covid-hub to read about the latest news. If there is any additional information you need to know ahead of travelling, we will be pleased to assist you.